Privacy Policy — Stretch Communications Ltd
At Stretch Communications Ltd, your trust means everything to us. We’re in the business of sharing great experiences and campaigns — not selling your personal data. This policy explains what we collect, why we collect it, how we use it, and the choices you have. Grab a cuppa, and let’s keep it simple.

Who we are
Stretch Communications Ltd (company no. 4594879)
37/38 Margaret Street,
London, W1G 7JF
Contact: support@weticketit.com (this covers general support and any privacy/data protection questions).
We’re the “data controller” for the purposes of the UK GDPR and EU GDPR.

The information we collect
Depending on how you use our sites and services, we may collect:
Name & email address – to create and manage your account, and to send tickets, access, updates, or campaign communications.
Postal address – when needed to fulfil obligations (e.g. delivering tickets or rewards).
Phone number – so we can contact you if an event or campaign changes or is cancelled.
Date of birth, gender, location preferences – to tailor marketing and ensure we only send relevant opportunities.
Additional details (sometimes) – such as job title, recent films seen, ethnicity, or guest details, but only when a client asks us to conduct research with a specific audience.
We also automatically collect some non-personal info (like browser type, operating system, and how you interact with the site) to keep improving our services.

Our legal bases for using your information
Under data protection law, we need a lawful basis for each use of your data. Ours are:
Contract – to provide services and fulfil bookings or campaigns.
Legitimate interest – to keep the service safe, prevent fraud, and contact you about operational issues (like cancellations).
Consent – for marketing emails, analytics cookies, and any optional data you give us.

How we use your information
Provide and manage bookings, access, and campaign participation.
Contact you about changes or cancellations.
Send you marketing (only if you’ve opted in).
Tailor recommendations and promotions based on your preferences and past interactions.
Conduct research for clients, where relevant.
We may also combine anonymous usage data to improve how our sites work.

Marketing
We’ll only send marketing if you’ve opted in. You can:
Update your preferences anytime in your profile.
Opt out quickly by clicking the link in any email (it’s just two clicks).
We never market to under-16s.

Children
Our services are available to users aged 13+, but if you’re under 16, we won’t send you marketing.

Cookies & analytics
We use cookies to make our websites work properly:
Essential cookies – keep you logged in, secure, and make the site function.
Analytics & marketing cookies – only set if you opt in. We use Google Analytics to understand usage and improve the site.
You can manage cookies through your browser settings or via our consent tool. See our Cookie Policy below for details.

Sharing your information
We never sell your data.
We may share it in limited cases:
With trusted third-party providers who help us run our services (like Stripe for payments, Google for analytics, and vetted hosting/IT partners). They’re only allowed to process data under our instructions and must keep it secure.
With event organisers or campaign partners, in the form of a guest list containing your name and any other details strictly needed to provide tickets, access, or rewards. These organisers/partners are contractually bound to use that data only for that purpose.
On occasion, where required by a partner to bring you an exceptional offer, we may ask your permission to share your data with them. In these cases, sharing will always be optional, and we will assume you do not give permission unless you explicitly tell us so.
In rare cases, we may provide guest lists to clients outside the UK/EEA (for example, a US-based studio running a screening). When we do, we ensure appropriate safeguards are in place.

International transfers
Most of your data stays in the UK/EEA. If we do need to transfer it outside (e.g. for a client in the US), we use safeguards like Standard Contractual Clauses or equivalent protections.

Tailoring recommendations
We look at what you’ve booked or viewed before so we can suggest events, offers, or campaigns you’ll actually care about. We don’t make automated decisions with significant effects — it’s just about tailoring marketing to your tastes.

How long we keep your data
We only keep your personal data for as long as necessary for the purposes described in this policy. We review regularly to ensure we’re not holding onto data longer than we need to.
If you close your account, we’ll keep minimal info if necessary (e.g. to prevent fraud or comply with legal obligations).

Security
We take the security of your data seriously. Measures include:
Hosting in SOC 2 certified data centres with biometric access controls.
256-bit encryption for the transfer and storage of personal data.
A strict data access policy, with limited staff access on a need-to-know basis.
An active data security training programme for our team.
Never capturing or storing credit card details ourselves — payments are handled securely by Stripe.

Your rights
You have the right to:
Access the personal data we hold about you.
Ask us to correct inaccurate data.
Ask us to delete your data (“right to be forgotten”).
Object to or restrict our processing.
Withdraw consent (e.g. unsubscribe from marketing).
Ask for your data in a portable format.
To exercise these rights, email us at support@weticketit.com . We may need to confirm your identity before making changes.

Changes to this policy
We may update this policy from time to time. If the changes are significant, we’ll let you know (for example, by email or a notice on our website).

Questions?
If you’ve got any questions about this policy, or want to update or remove your details, drop us a line at support@weticketit.com .

Cookie Policy
Like most websites, we use cookies. Some are essential; others are optional. Here’s how it works:

Essential cookies
These are needed for our sites to work (for example, to keep you logged in securely). You can’t switch these off, but you can block them in your browser — just be aware the site may not work properly.

Analytics cookies
These help us understand how people use our sites (e.g. Google Analytics). They’re only used if you opt in.

Marketing cookies
These let us personalise offers and promotions. Again, we’ll only set them if you opt in.

Managing cookies
Use our consent tool to switch analytics/marketing cookies on or off.
Adjust your browser settings (see www.allaboutcookies.org for guidance).