All barcoded vouchers are issued as single tickets. If you order more than one ticket, every ticket must be printed or shown on your phone for entry.

Each voucher has a unique barcode. Only the first scan will be accepted — duplicates will be denied.

Bring ID matching the name on your ticket. Tickets are non-transferable.

Our West End listings are always available here.

Members also receive exclusive offers by email through our Theatre Club.

Just sign up to become a member! All members can apply for seat filler tickets — please check our etiquette and discretion guidelines first.

We email members with complimentary ticket offers (with a small admin fee). Occasionally, we post them on the SFF Hub — log into your account to see current offers.

Seats vary from front row to mosh pit — we don’t control placement. Tickets are allocated on a first-come, first-served basis. We’ll try to keep groups together, but it’s not guaranteed.

All over the UK — from arenas and theatres to small gigs. We focus on events that appeal to our members.

Venues earn money by selling tickets — yours are free! Please be discreet about where you got them, but do share your experiences.

It depends on the event — usually between 2 and 6 tickets per booking.

Click the “Book Here” button in your offer email and follow the steps. You can print your tickets or show them on your phone.

Sometimes we’ll send venue e-tickets or specify an alternate pickup point in your offer email.

Yes — please encourage them to apply! But don’t discuss SFF or ticket costs at events, as you may be seated next to full-price ticket holders.

No, membership is free. You only pay a small admin fee per event you attend.

No minimum or maximum duration — stay as long as you like. You can cancel anytime. Membership may be revoked if our code of conduct isn’t followed.

Please cancel as soon as possible so others can use the tickets. Failure to cancel or no-shows may result in suspension.

Contact Encore directly:

Phone: 0207 492 5397 (quote “SFF Theatre Club”)
Email: customerservices@encore.co.uk

Contact our Help Desk here.